UX Design Audit

Boost engagement,
conversions, and user
satisfaction with our UX audit

Let’s talk

View our cases

We uncover usability issues, streamline user flows, and create a structured plan for refining your product. Our UX audit service ensures your app or website delivers a seamless and engaging experience at every interaction.

Designing products backed by top-tier investors

And More

Infotive Solutions | Web Development & IT Solutions

100M+ investments raised by our clients
x2 avg projects per client — most come back
5.0 on clutch — 40+ reviews
45% conversion lift — klickex case

Challenges

You're here because your UX needs
improvement, right?

Are users finding it difficult to navigate your product?

A poorly designed user experience (UX) can cause frustration and reduce conversions. We deliver seamless, intuitive navigation that boosts user engagement.

Does your interface feel outdated or lack consistency?

Our UI/UX audit evaluates your product's visual design to ensure it aligns with modern standards, maintains brand consistency, and delivers clarity for an exceptional user experience.

Are your engagement rates and conversions falling short of expectations?

Our UX audit services uncover usability gaps, streamline user flows, and enhance interactions, ensuring improved retention and higher conversion rates.

Are users finding it difficult to navigate your product?

A poorly designed user experience (UX) can cause frustration and reduce conversions. We deliver seamless, intuitive navigation that boosts user engagement.

Does your interface feel outdated or lack consistency?

Our UI/UX audit evaluates your product's visual design to ensure it aligns with modern standards, maintains brand consistency, and delivers clarity for an exceptional user experience.

Are your engagement rates and conversions falling short of expectations?

Our UX audit services uncover usability gaps, streamline user flows, and enhance interactions, ensuring improved retention and higher conversion rates.

How Our UX Audit Services Can Help

Get better results with a
structured UX design
audit

01

Information architecture analysis

We enhance navigation and refine content structure to create effortless and intuitive user experiences.

02

Usability analysis

Our product or website UX audit uncovers pain points to optimize essential user flows, ensuring a smoother experience and improved engagement.

03

UI Design analysis

We evaluate your interface to ensure consistency in typography, colors, and branding across all elements.

04

Solution prioritization

We carefully rank usability issues based on their impact and urgency, then provide a clear, step-by-step action plan to address them effectively.

05

Competitive analysis

We analyze competitor strategies to identify industry best practices and areas for differentiation.

06

Metrics insights

We analyze customer data from tools like Google Analytics, Firebase, and others for deeper user insights.

Why Choose Infotive Solutions

Why should you choose
our UX audit company?

UX expertise

Our team specializes in solving UX issues with precision, ensuring a seamless, intuitive user journey. We create experiences that meet user needs while driving engagement and satisfaction.

Data-driven recommendations

We use in-depth analytics and usability research to identify areas for improvement, ensuring that every change is data-driven and enhances the overall user experience.

Proven results

We have a proven track record of success, showcasing how we’ve helped businesses achieve measurable growth and improve their performance.

Mid-level and senior experts

Our team consists of mid-level and senior web designers & developers with 7+ years of expertise in your specific industry, ensuring your website is perfectly aligned with your audience’s expectations.

Proven trust and high satisfaction

As a trusted website development company, we prioritize strong relationships with our clients. Our commitment to excellence has resulted in a 98% client satisfaction rate, reflecting our dedication to delivering outstanding solutions.

INSIDE OUR UX AUDIT PROCESS

Finding what's broken,
understanding why, and figuring
out what to fix first

Stakeholder interview

Understanding your goals and what’s not working

We start by talking to your team about what prompted the audit. What are users complaining about? Where are people dropping off? What business goals isn’t the product meeting? This gives us context for everything we find later.

Key steps:

  • Business objectives and pain points
  • Current metrics and problem areas
  • Technical constraints and limitations
  • Success criteria for improvements

Deliverables

Stakeholder summary

audit scope document

Analytics review

Seeing where users struggle through the data

We dig into your analytics to find patterns. High bounce rates on specific pages, abandoned flows, and features nobody uses. The numbers tell us where to look deeper during the usability review.

Key steps:

  • Traffic and conversion analysis
  • User flow and drop-off tracking
  • Heatmaps and session recordings
  • Performance metrics review

Deliverables

Metrics report with flagged issues

User & competitor
research

Understanding who you’re designing for and how you compare

We analyze your target audience and how they behave, then look at how competitors solve similar problems. This shows gaps in your experience and opportunities you’re missing.

Key steps:

  • User demographic and behaviour analysis
  • Competitor UX review
  • Industry pattern research
  • Best practice benchmarking

Deliverables

Audience report

competitive analysis

Heuristic evaluation

Reviewing your product against usability principles

We go through your product page by page, evaluating it against established usability heuristics. Navigation clarity, visual hierarchy, error handling, accessibility. We document everything that violates best practices or creates friction.

Key steps:

  • Navigation and information architecture review
  • Visual design and hierarchy assessment
  • Interaction patterns evaluation
  • Accessibility compliance check

Deliverables

Heuristic evaluation report with screenshots

User flow analysis

Identifying where key journeys break down

.We map critical user flows (signup, checkout, core features) and pinpoint exactly where things go wrong. Confusing labels, missing feedback, unclear next steps. These are the friction points costing you users.

Key steps:

  • Core user journey mapping
  • Friction point identification
  • Error and edge case analysis
  • Mobile vs desktop experience gaps

Deliverables

Annotated user flows

problem inventory

Stakeholder interview

Understanding your goals and what’s not working

We start by talking to your team about what prompted the audit. What are users complaining about? Where are people dropping off? What business goals isn’t the product meeting? This gives us context for everything we find later.

Key steps:

  • Business objectives and pain points
  • Current metrics and problem areas
  • Technical constraints and limitations
  • Success criteria for improvements

Deliverables

Stakeholder summary

audit scope document

Analytics review

Seeing where users struggle through the data

We dig into your analytics to find patterns. High bounce rates on specific pages, abandoned flows, and features nobody uses. The numbers tell us where to look deeper during the usability review.

Key steps:

  • Traffic and conversion analysis
  • User flow and drop-off tracking
  • Heatmaps and session recordings
  • Performance metrics review

Deliverables

Metrics report with flagged issues

User & competitor research

Understanding who you’re designing for and how you compare

We analyze your target audience and how they behave, then look at how competitors solve similar problems. This shows gaps in your experience and opportunities you’re missing.

Key steps:

  • User demographic and behaviour analysis
  • Competitor UX review
  • Industry pattern research
  • Best practice benchmarking

Deliverables

Audience report

competitive analysis

Heuristic evaluation

Reviewing your product against usability principles

We go through your product page by page, evaluating it against established usability heuristics. Navigation clarity, visual hierarchy, error handling, accessibility. We document everything that violates best practices or creates friction.

Key steps:

  • Navigation and information architecture review
  • Visual design and hierarchy assessment
  • Interaction patterns evaluation
  • Accessibility compliance check

Deliverables

Heuristic evaluation report with screenshots

User flow analysis

Identifying where key journeys break down

.We map critical user flows (signup, checkout, core features) and pinpoint exactly where things go wrong. Confusing labels, missing feedback, unclear next steps. These are the friction points costing you users.

Key steps:

  • Core user journey mapping
  • Friction point identification
  • Error and edge case analysis
  • Mobile vs desktop experience gaps

Deliverables

Annotated user flows

problem inventory

Looking to improve your product’s user
experience?

Let's Connect

Featured Cases

Discover how we’re driving change
through innovative projects, strong
partnerships, and measurable
outcomes.

#UX Audit #Product redesign #Web development #Team extention

Isora – optimizing governance, risk & compliance for top institutions

SaltyCloud  Texas, USA

Tech Stack

React, Python, AWS

Timeline

12 months, ongoing

Results

2x faster user workflows

50% shorter time-to-market

Nominated for UX Design Award 2024

Explore

#Product redesign #Mobile app development

MyWisdom — a digital platform for safer, more connected aging

MyWisdom  USA

Tech Stack

Flutter, Java, Spring Boot, Python, WebSocket, Computer Vision, AWS, PostgreSQL, Redis, Docker, Swagger, Liquibase

Timeline

5 months

Results

$1.3M raised in pre-seed funding

Strategic partnership with Samsung

UX Design Award nomination

Explore

#UX audit #Product redesign #web development

KlickEx – frictionless cross-border payments for the Pacific Island communities

Nomupay  Ireland

Tech Stack

Next.js, TypeScript, React Redux

Timeline

6 months

Results

+35% "Add Money" conversion rate

+30% "Money Transfer" completion rate

Raised $1M in additional funding within 6 months

Explore

#UX Audit #Product redesign #Web development #Team extention

Isora – optimizing governance, risk & compliance for top institutions

SaltyCloud  Texas, USA

Tech Stack

React, Python, AWS

Timeline

12 months, ongoing

Results

2x faster user workflows

50% shorter time-to-market

Nominated for UX Design Award 2024

Explore

#Product redesign #Mobile app development

MyWisdom — a digital platform for safer, more connected aging

MyWisdom  USA

Tech Stack

Flutter, Java, Spring Boot, Python, WebSocket, Computer Vision, AWS, PostgreSQL, Redis, Docker, Swagger, Liquibase

Timeline

5 months

Results

$1.3M raised in pre-seed funding

Strategic partnership with Samsung

UX Design Award nomination

Explore

#UX audit #Product redesign #web development

KlickEx – frictionless cross-border payments for the Pacific Island communities

Nomupay  Ireland

Tech Stack

Next.js, TypeScript, React Redux

Timeline

6 months

Results

+35% "Add Money" conversion rate

+30% "Money Transfer" completion rate

Raised $1M in additional funding within 6 months

Explore

Explore All Cases

Explore All Cases

Why choose us?

Your success is our
priority

Design that meets regulation

HIPAA- and GDPR-certified expertise for Healthcare and beyond.

Since 2019, we’ve gained HIPAA and GDPR certifications and industry recognition, delivering hundreds of products in Healthcare, SaaS, FinTech, and EdTech — where compliance and UX go hand in hand.

Design that lasts beyond trends

We don’t chase fads. We build digital products that stay relevant.

Our work looks sharp today and stays usable tomorrow — designed around long-term value, not short-term gimmicks. Scalable systems, brand consistency, and smart UX that grows with your product.

Design that’s developer-ready

We design for implementation, not handoff.

Every component is built with devs in mind: design tokens, accessibility, reusability, and real-world constraints. We collaborate with your team, reuse existing elements, and stay involved until everything’s live.

Local presence. Global delivery

Work directly with the doers — not a chain of account managers.

Collaborate with UX strategists in North America, while our senior design and development teams in Europe deliver fast, consistent results. We integrate into your tools and workflow, working as part of your team — from a single embedded designer to a full product squad.

what our clients say

5.0 is our average on clutch & designrush

5.0

4.9

Ash Bryant

Founder of Hormn

The design team is truly world-class, excelling in both user interface design and creating solutions optimized for conversion.

George Fry

Founder at Neap

The quality of the designs is fantastic. Infotive Solutions works at speed and is extremely punctual with timelines.

David Lee

CEO of StartupX

Working with this team was a fantastic experience. Their attention to detail, creativity, and communication exceeded our expectations.

Awards

Wins that inspire us forward

Top product design company 2024

View on Clutch

One of Dribbble's top rated design agencies

View on Dribbble

Professional partner by Webflow

View on Webflow

Nominee 2024
Isora – GRC Platform

View on UXDA

Site of the Day & honorable mentions

View on Awwwards

32+
others

Explore all awards

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FAQ

Questions already
answered

01

What is a UX audit?

A UX design audit is a systematic evaluation of your product’s user experience. It examines usability, navigation, and interface consistency to pinpoint areas that need improvement. A well-conducted UX audit service ensures a smoother, more intuitive user journey, reducing friction and enhancing engagement.

02

Why does my business need UX audit services?

Investing in a UX audit company helps eliminate design inefficiencies, improve user satisfaction, and increase conversions. A thorough UX audit process uncovers pain points in user flows, allowing businesses to make data-driven improvements that enhance usability and engagement.

03

How to conduct a UX audit?

The UX audit process involves multiple stages, starting with analyzing key user interactions and evaluating the structure of your digital product. It includes a competitive audit UX to benchmark your product against industry standards, as well as testing usability across devices and platforms to identify areas for optimization.

04

What deliverables are included in the UX audit?

Our UX audit service provides a detailed UX Audit Report, including usability assessments, pain point analysis, and recommendations for improvement. We also offer a UI UX audit breakdown with prioritized action items, wireframes, and mockups where necessary.

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Nisha Patel

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Account Executive

 

Have a partnership in
mind?

Avinash Gour

Avinash Gour

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Founder & CEO